ab365 Privacy Policy

1. Introduction

Welcome to ab365. We are committed to protecting the privacy and personal data of every user who accesses our platform. This Privacy Policy explains in plain language how ab365 collects, processes, stores, and safeguards your information when you use our website, mobile-optimised platform, and associated services.

By registering an account, placing a bet, or simply browsing ab365, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully and to contact our support team if you have any questions or concerns. Your trust matters deeply to us, and we handle every piece of your data with the highest degree of care.

This policy applies to all users in Bangladesh and internationally who access ab365 services. Where applicable, we align our data handling practices with generally accepted international privacy standards to ensure a consistent level of protection regardless of where you are located.

2. Information We Collect

ab365 collects different categories of information depending on how you interact with our platform. The information we gather falls broadly into three groups: information you provide directly, information collected automatically, and information received from third parties.

Information You Provide Directly

• Full name, date of birth, and gender — used for account verification and age eligibility checks (21+ requirement).
• Email address and mobile phone number — used for account communications, transaction notifications, and two-factor authentication.
• Residential address in Bangladesh — collected for KYC compliance purposes when required.
• Financial details including bKash wallet numbers, Nagad accounts, Rocket mobile banking details, or other payment method identifiers — collected securely for processing deposits and withdrawals.
• National ID or passport information — collected only where regulatory or identity-verification requirements demand it.

Information Collected Automatically

• Device information: device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log data: IP address, time and date of access, pages visited, referral URLs, and session duration.
• Behavioural data: games played, bet amounts, win/loss history, preferred payment methods, and platform interaction patterns — used to improve your experience and detect irregular activity.
• Cookie and tracking data: session cookies, preference cookies, and analytics identifiers — see our Cookies section below for full details.

Information from Third Parties

• Payment processors: transaction confirmation data from bKash, Nagad, Rocket, Upay, and partner banks including Dutch-Bangla Bank and City Bank.
• Identity verification partners: data returned by KYC service providers used to confirm your identity documents are genuine.
• Fraud prevention agencies: risk signals shared by industry-standard fraud-detection networks to protect all users on the platform.

3. How We Use Your Information

ab365 uses your information strictly for purposes that are necessary to deliver our services, keep the platform secure, and meet our obligations as an operator. Specifically, we use your data to:

• Create and manage your ab365 account, including identity verification and age confirmation (21+ only).
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, and maintain complete transaction records.
• Provide customer support, respond to your queries and complaints, and resolve disputes related to your account or transactions.
• Deliver personalised promotions, bonuses, and offers that match your gaming preferences and activity patterns — you may opt out of marketing communications at any time.
• Monitor for fraudulent activity, problem gambling behaviour, or violations of our Terms & Conditions, and take appropriate action to protect users and the integrity of the platform.
• Analyse aggregate usage data to improve site performance, game selection, payment flows, and the overall user experience for players across Bangladesh.
• Send transactional communications such as deposit confirmations, withdrawal status updates, account alerts, and security notifications.

4. How We Share Your Information

ab365 does not sell your personal data to third parties. We share your information only in the limited circumstances described below, always with appropriate safeguards in place.

Service Providers and Partners

We share necessary data with payment processors (bKash, Nagad, Rocket, Upay, partner banks), KYC verification providers, hosting infrastructure providers, and customer support tools. These partners are bound by strict data-processing agreements and may only use your data to perform the specific service they provide to ab365.

Legal and Regulatory Requirements

We may disclose your information if required by applicable law, court order, or legitimate government authority. We will notify you of such requests where legally permissible to do so. We may also share information to protect the rights, property, or safety of ab365, our users, or others.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice before any such transfer and ensure the receiving party honours this Privacy Policy.

Fraud Prevention and Security

We may share data with fraud-prevention networks and security agencies where we have reasonable grounds to suspect fraudulent activity, identity theft, or serious misuse of the platform. Shared data is limited strictly to what is required for the specific fraud-prevention purpose.

5. Data Retention

ab365 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or for as long as required to comply with applicable legal, accounting, or reporting obligations. For active accounts, data is retained for the lifetime of the account relationship. Following account closure, we retain core identity and transaction records for a minimum of five years to satisfy anti-money laundering and record-keeping requirements.

When data is no longer needed and the retention period has expired, we securely delete or anonymise it so it can no longer be linked to any identifiable individual. Marketing data and promotional preferences are deleted promptly upon opt-out request.

6. Cookies and Tracking Technologies

ab365 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how users navigate our site. We use three main categories of cookies:

• Essential cookies: required for the platform to operate (e.g., session management, login state, balance display). These cannot be disabled without breaking core functionality.
• Functional cookies: store your language preference, currency display, and other UI settings so you do not need to re-enter them on each visit.
• Analytics cookies: collect aggregated and anonymised data about page views, click patterns, and session durations — used solely to improve the platform and fix issues.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the platform. We do not use cookies to track your behaviour on other websites or to build advertising profiles for third parties.

7. Your Rights and Choices

ab365 respects your rights over your personal data. As a user of our platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access: request a copy of the personal data ab365 holds about you.
• Right to rectification: request correction of inaccurate or incomplete personal data.
• Right to erasure: in certain circumstances, request that we delete your personal data. Note that deletion requests may be declined where retention is legally required.
• Right to restriction: request that we limit processing of your data in specific situations, such as while a dispute is being resolved.
• Right to portability: where technically feasible, request your data in a structured, machine-readable format.
• Right to object: object to our use of your data for marketing or profiling purposes. We will honour all opt-out requests promptly.

To exercise any of these rights, please contact our support team. We aim to respond to all data rights requests within 30 days. You will not be charged a fee for making a request, and we will not discriminate against you for exercising your rights.

8. Data Security

ab365 uses industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our platform is protected by SSL encryption on all data transmission paths, meaning information sent between your device and our servers is encrypted in transit. Account passwords are stored using one-way cryptographic hashing, and access to sensitive user data is restricted to authorised personnel only.

While we take all reasonable precautions, no system is entirely immune to risk. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users promptly and take immediate steps to contain and remediate the breach. We encourage you to use a strong, unique password for your ab365 account and to enable any available two-factor authentication options.

9. Third-Party Links and Services

Our platform may reference or integrate with third-party payment services such as bKash, Nagad, and Rocket. While we work only with reputable partners, ab365 is not responsible for the privacy practices or content of those external services. When you interact with a third-party payment gateway or service, that party's own privacy policy governs how your data is handled. We recommend reviewing the privacy policies of any third-party services you use in connection with your ab365 account.

10. Age Restriction and Minor Protection

ab365 is strictly an adult platform. Access to our services is permitted only to individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If you are a parent or guardian and believe that a minor has created an account or provided personal information on ab365 without your knowledge, please contact our support team immediately at [email protected] and we will take prompt action to close the account and delete the associated data.

Our registration process includes date-of-birth verification and document checks designed to prevent underage access. Any account found to belong to a person under 21 will be immediately suspended and all funds returned through the original payment method.

11. Changes to This Privacy Policy

ab365 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or through a prominent notice on the platform at least 14 days before the changes take effect. Your continued use of ab365 following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

The most current version of this Privacy Policy is always available at ab365.bio/privacy-policy. We recommend checking this page periodically to stay informed of any updates. The date at the top of this page indicates when the policy was last revised.